Reference

Our Terms, Your Account Rights

embed operates under a defined legal framework that sets out your rights, our obligations, and the conditions under which you access the platform. Eligibility depends on your local law and the regions where access is permitted.

Account EligibilityJurisdiction RulesbKash & Nagad ConditionsPrivacy & DataContact Rights
embed Our Terms, Your Account Rights
LEGAL CONTACT PATHS

Reach Us on Legal or Account Matters

If you have a question about these terms, your account status, or a transaction dispute involving bKash, Nagad, or Rocket, our support team handles legal and account queries directly. Players in Dhaka and across Bangladesh can reach us through the channels below.

Live Chat Available directly inside your account dashboard. Raise a legal query, dispute a transaction, or ask about account conditions in real time.
Email Support Send detailed legal or account questions to our support address. We aim to respond within one business day for written correspondence.
Help Centre Our help centre covers account eligibility, wallet conditions, and data requests. Check there first for answers to common legal questions.
ACCOUNT SECURITY

How We Handle Your Data and Account

Your account security and personal data are managed under the conditions below. We do not share your information with third parties outside what is required for payment processing through bKash, Nagad, or Rocket, and for legal compliance.

Data Retention

We retain account data for as long as your account is active and for the period required by applicable law after closure. You may request a copy of your data at any time.

Cookie Use

We use session and analytics cookies to keep your account secure and to understand how the platform is used. You can manage cookie preferences in your browser settings.

Account Security

Your account is protected by password and OTP verification on login. Never share your PIN or OTP with anyone, including support staff — we will never ask for them.

Data Requests

To request access, correction, or deletion of your personal data, contact us via email with your registered account details. We process data requests within a reasonable timeframe.

Common Legal and Account Questions

Answers to the questions we receive most often about terms, eligibility, data, and account rights.

Account access depends on your local law and the regions where embed is available. It is your responsibility to confirm that online gaming is lawful in your location before opening an account.

Funds are returned to the wallet used for the original deposit. A bKash deposit goes back to bKash; a Nagad deposit to Nagad. Verification of your identity is required before any return is processed.

Send a written request to our support email with your registered account details. We will confirm receipt and provide your data within a reasonable period as required by applicable rules.

We post updates to these terms on this page. Continuing to use the platform after a change is posted means you accept the updated conditions. We recommend checking this page periodically.

The governing law depends on the jurisdiction under which embed operates. Eligibility and enforceability vary by region — access is only for users where it is lawful under local law.

Contact us via live chat inside your account or by email. Include your transaction reference, the wallet used — bKash, Nagad, or Rocket — and a description of the issue for fastest resolution.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.